Legal & Privacy

Cookie Policy

This page explains what cookies are, which ones we use on the Bistari website, and how you can adjust your preferences at any time. We try to keep things plain and clear — the same way we talk with the families we work with.

Last updated: 28 April 2026

What Are Cookies?

Cookies are small text files that a website saves to your browser when you visit. They help the site remember basic information — for example, whether you've already seen our cookie notice, so it doesn't appear every time you return. Cookies don't contain anything personal unless you've entered information on the site, and they can't run programmes on your device.

Cookies We Use

Essential Cookies Always on

These are needed for the website to work properly — for example, remembering your cookie consent choice. They cannot be disabled.

Duration: Session and up to 12 months for consent storage

Analytics Cookies

These help us understand how visitors use our website — which pages are most visited and where people navigate from. All data is anonymised and aggregated. We use this to improve the site.

Duration: Up to 24 months | Provider: Google Analytics (anonymised)

Off

Marketing Cookies

These allow us to understand which channels families find us through, so we can focus our outreach sensibly. They do not build personal profiles for advertising.

Duration: Up to 12 months

Off

Preference Cookies

These remember simple settings like your language or region preference, so the site feels familiar on return visits.

Duration: Up to 12 months

Off

Your Cookie Preferences

You can update your choices at any time using the buttons below. Your selection is saved to this browser.

Your preferences have been saved.

Third-Party Services

Our website includes a Google Maps embed to help you find our address. Google may set its own cookies when this map loads. We also use Google Analytics with anonymised IP addresses. Please refer to Google's own privacy documentation if you would like to understand how they handle data.

We do not share cookie data with social media platforms and do not embed social media plugins on this website.

Managing Cookies in Your Browser

Most browsers let you view, block, or delete cookies through their settings. Select your browser below for a brief guide. Note that blocking all cookies may affect how parts of our website behave.

Google Chrome

Open Chrome and select the three-dot menu in the top right. Go to Settings, then Privacy and Security, then Cookies and other site data. From here you can block all cookies, allow all, or set exceptions for specific sites. To delete existing cookies, choose See all cookies and site data.

Mozilla Firefox

Open Firefox and click the menu button (three lines) in the top right. Select Settings, then Privacy & Security. Under Cookies and Site Data you can manage what is stored and set blocking preferences. Click Clear Data to remove existing cookies.

Apple Safari

On a Mac, open Safari Preferences from the Safari menu. Select the Privacy tab to manage cross-site tracking and cookies. On iPhone or iPad, go to Settings, then Safari, and scroll to the Privacy & Security section.

Microsoft Edge

Open Edge and click the three-dot menu. Go to Settings, then Cookies and Site Permissions, then Cookies and Site Data. Choose your preferred blocking level or manage individual site exceptions. Select See all cookies and site data to review or delete stored items.

Mobile Browsers

On Android, open Chrome and tap the three-dot menu, then Settings and Privacy. On iOS, Safari settings are found under the main device Settings app. Other mobile browsers have similar privacy sections within their in-app settings menus.

Your Rights

You have the right to withdraw your cookie consent at any time by updating your preferences above or clearing cookies from your browser. Withdrawing consent will not affect anything that took place before the withdrawal.

If you turn off optional cookies, the core website will still work — you will still be able to read our pages and submit an enquiry form.

For questions, write to us at [email protected].